Love the Hibiscus Flower Tea - very refreshing on ice ❤️ very nice with gin!
The customer service was top notch and the products purchased were high quality and neatly packaged .
I haven't received my order yet.
Hi Merryn,
Thank you for your feedback, and I’m truly sorry to hear about your experience. I understand how frustrating it can be when an order doesn’t arrive as expected. According to Australia Post tracking, your order was delivered to your address in Wickham, NSW, on October 23rd, just one day after it was placed.
We strive to provide excellent service and are disappointed that we weren’t contacted sooner to resolve this for you. Please know that customer satisfaction is our top priority, and we take any delivery issue seriously.
I will reach out to you personally to ensure we make this right, whether through a refund or a replacement. Your trust is important to us, and we’re committed to resolving this promptly.
Thank you for your patience and understanding.